We spend a lot of time researching, evaluating and developing employee giving and volunteering programs. Understandably, most of our clients want to know about current trends, best practices and new developments in technology that may produce an award winning corporate community investment program.
Here’s how we answer that question: “There is a big difference between trends and mechanisms.”
By Chris Jarvis
When we talk about ‘trends’ we typically mean the general movement over time of an observable change. A trend indicates behavior change among human beings. It’s about what a large group of people think, and then do as a result, typically entailing the adoption of new tools; i.e. physical instruments, technology, language, process and systems.
On the other hand, mechanisms refer to the actual tools – these are processes, techniques, or systems used to achieve a desired result. Mechanisms may evolve in their form and effectiveness, and the switch between old methods and new methods (or tools) may constitute a trend. But, the mechanism itself remains a tool to effect change – it’s not the change itself.
Why does this matter?
I’ll give you an example. While the mechanisms used to recognize employee volunteering may vary and evolve (such as dollars for doers programs) this does not represent a trend when it comes to the practice of recognition. Recognition of employee giving and volunteering has been an established element of most programs for decades.
At Realized Worth we examine and compare these mechanisms or programmatic elements; we also advocate for the adoption of new trends that we believe are effective. I’ll give you an example of some programmatic elements and how they are evolving, followed by the three most important trends we see shaping the future of employee volunteering and giving.
Four Rapidly Evolving Programmatic Elements
1. Dollars for Doers
Apple leads the way in the evolution of this mechanism by offering a match of $50 per hour volunteered with only a one-hour minimum (for 2018). The traditional thinking around this model (not naming names, but you can search for them here) requires 50 hours resulting in a $200 donation to the organization of the employee’s choice. Some companies do not yet have any type of volunteer matching program.
Editor’s note: A correction has been made to this section re: BlackRock’s Dollars for Doers program. The company has had a program since 2016.
2. Impact Measurement
As CECP reports, there is an increase in the use of logic models resulting in a stronger discipline in differentiating between outputs, outcomes and impacts (page 26, CECP Giving in Numbers: 2017 Edition ). Even better, companies are evaluating impacts as they apply to the business, employees and communities and not confusing these important narratives in reporting channels.
This field continues to advance rapidly with only the most stalwart of the ‘late-adopters’ holding tight to excel sheets to track and manage employee giving and volunteering. Mobility and ease of use are becoming ubiquitous among many of the more than three-dozen technology vendors in this space. The next horizon for technology evolution? Blockchain.
Obviously, companies have been partnering in different ways to create effective community investment since the beginning. The evolution of this thinking and practice has been greatly influenced by the UN Sustainable Development Goals and IMPACT 2030. With a critical mass of private and public sector partners and on-the-ground ‘Action Teams’, this initiative is a leading example of the growth and importance of multi-sector partnerships in this space.
Three Important Trends
1. From Programs to Movements
Programmatic elements such as dollars for doers are important, but they are only one part of enabling scale. A social movement, on the other hand, creates its own energy, allowing for exponential growth and impact. Employee volunteering allows us to go beyond typical efforts of CSR strategies through its unique use of social capital. Corporate volunteering programs help employees use their personal resources for broad social benefits. This means that, locally, a trusted colleague can leverage business assets and support to enhance and increase cooperation in volunteering activities.
These actions are akin to social movements that are a “purposive and collective attempt of a number of people to change individuals or societal institutions and structures.” To start social movements that can begin to address many of the far-reaching social issues of today, it’s essential to mobilize people, raise funds, and, most importantly, establish legitimacy. Organizing employees and making use of numerous types of resources position corporations to play a key role in broadly addressing contemporary global concerns.
Programmatic elements are an important part of the process but they are a ‘stop on the way’ to something far more significant – a social movement within the definable culture of a company. This approach allows for multiple benefits to accrue such as:
- A stronger participation in prosocial shared values across the company
- An integrated approach to corporate community investment whereby business goals, such as improved diversity and inclusion, may be realized in the immersive learning environment of employee volunteering
- Intrinsic motivation among employees to ‘own the movement’ rather than just participate in company sponsored giving and volunteering events
2. From Participation to Agency
Participation is critical to the success of any employee giving and volunteering program but agency is far more important. Businesses that instil a strong sense of agency in employees to make a difference, and that teach employees behaviors that create change is the key to generating long-term, meaningful participation and measurable impact.
In the social sciences, agency is both the feeling of choice or self-determination coupled with the ability or resources to act accordingly. Most employee giving and volunteering programs are measured according to participation rates; how many employees, how much money, how many hours, how many students helped, etc. These are important output metrics but they are a ‘stop on the way’ to the more important result of agency. This is achieved by shifting from a primarily transactional model of giving and volunteering to a Transformative Approach (discover the benefits here). In doing so, the primary metrics of success are focused on the employee resulting in agency:
- Psychological: Changes in understanding of the self, measured in ‘how I perceive myself and my role in the world and my ability to make a meaningful contribution’. This produces leaders who exhibit improved situational awareness, increased sense of competency, improved creativity innovation, empathetic leadership, and improved engagement by creating proximity to beneficiaries.
- Convictional: Revision of belief systems and knowledge frameworks measured in how willing I am to admit and critically examine my implicit bias and worldview. The result of such critical reflection produces adaptability, resilience, inclusive leadership and the ability to maintain a sense of meaning in mundane moments and insights resulting from new frameworks of perception.
- Behavioral: Changes in the decision making process that determine our actions and influence our lifestyle. The benefits of such behavior changes in the workplace would be a further breakdown of silos across enterprise, proactively sharing knowledge, diversity of voice and experience, investment in team success over individual success, effective and mutually beneficial partnerships, empathetic perspectives.
3. From Helping to Belonging
In a transactional model of giving and volunteering people use terms like “helping” or “doing.” There is a strong sense of ‘making a difference’ by making changes to the world. These are important terms and we should be compelled to help when we can. But a transformative model focuses on the change that takes place in the person helping as well as the person being helped. This focus helps volunteers move to a sense of belonging. This feeling happens as the barriers between “us and them” break down, allowing for deeper human connection and, ultimately, greater impact. When we are all on the same playing field, it is no longer a choice to be complicit.
The Transformative Approach allows us to reach beyond the immediate, transactional contexts and circumstances of volunteers and their communities. Instead of just exchanging time and resources for the reward of making a difference, the volunteer experience becomes an internalized journey – the “reward” becomes pro-social human beings with a greater capacity for empathy. When we ‘belong’ to each other in a community, we address the underlying obstacles to peace and prosperity; the idea of ‘us’ and ‘them’. Neuroscience demonstrates the deep evolutionary reasons humans fear the stranger and protect ourselves from others. So we must move beyond this posture of charitable helping the ‘other’ while maintaining our separateness. We must know the solidarity of humanity.
Homelessness, hunger, and disease is not ‘their’ problem. It is our problem as a neighborhood. As a country. As a species. The problem belongs to all of us and we belong to each other.
George Monbiot, a best selling author and contributor to The Guardian proposes we embrace the Politics of Belonging.
“The strong, embedded cultures we develop will be robust enough to accommodate social diversity of all kinds: a diversity of people, of origins, of life experiences, of ideas and ways of living. We will no longer need to fear people who differ from ourselves; we will have the strength and confidence to reject attempts to channel hatred towards them.” (Read the full article here)
The Big Question that Needs to be Answered
If you’re a CSR practitioner, you are probably challenged to find ways to increase numbers without adding resources (time, people, money). This is likely your reality because, despite the growth of profits since 2008 and recent corporate tax windfalls for the private sector, investments in CSR and employee giving and volunteering are falling behind. So you’re probably asking yourself – “how do I position our company to be ready for these three trends and still achieve program growth and scale?”
As a result, some practitioners are looking to further expand the leadership of employees in community investment programs through:
- Reallocating a portion of community investment funds to train key employee leaders to increase participation and measureable impact
- Formalizing employee volunteer training processes and materials across the enterprise through learning management systems designed specifically for employee volunteering and giving (such as Voyager)
- Adopting a Transformative Approach to create greater agency among employees while tying the results to business priorities
- Moving from a change management and promotion strategy of ‘emails and conference calls’ to a new strategy focused on employee empowerment fueled by tapping into the intrinsic motivation of a social movement
Employee volunteering and giving programs must become something more than the simple provision of a service. Done correctly, these practices can transform our values and how we perceive ourselves in new and challenging contexts; they can also expand how we perceive and empathize with others — some of the most fundamental qualities of an excellent leader.
Want to print these trends off and show your boss? Your colleagues? Your volunteers? Download this handy PDF
Executive Director, RWI &
Co-founder, Realized Worth
Connect with Chris on LinkedIn
Realized Worth is a global agency that specializes in employee volunteer training, program design, and employee engagement. Call us to discuss opportunities for your company, or shoot us an email. You can also reach out to us on Facebook and Twitter.